Daily Dental Podcast
948. Track What Matters
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What it is about
The Hawthorne Effect is a simple idea that can make a major difference: you cannot improve what you do not track. Looking back at his (Dr. Killeen's) own goals, he found that the ones he actually accomplished were the ones he deliberately measured, while the ones he simply hoped to achieve were much easier to lose sight of. This is especially important in a dental practice, where small problems can go unnoticed for…
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